After-Hours Provider Access
After hour or on-call services are available. Please be respectful of personal and professional boundaries. Providers and staff do not work 24/7. They need personal time with their families and the opportunity to rest or recharge between workdays to better serve our community. Appropriate communication methods (main phone line or fax line) during normal office hours are a must. The on-call line, 828-772-6888, is for urgent matters only that occur outside of normal hours of operation.
DO NOT CONTACT THE PROVIDERS OR STAFF AT HOME OR ON PERSONAL MOBILE DEVICES OR VIA SOCIAL MEDIA FOR ISSUES THAT PERTAIN TO A HEALTH OR MEDICAL CONCERN.
The on-call service is not to be utilized as a refill request line, appointment line, or to discuss lab results or visit experiences. When calling the on-call line, caller ID that appears as "PRIVATE" may go unanswered and vague messages, such as "call me," will not be returned. On call messages are screened prior to returning the call. The on-call line is for URGENT MATTERS AFTER OFFICE HOURS ONLY: For emergencies, please report to your local emergency department or call 9-1-1. Depending on the context of the communication, office encounter fees may be applicable and the patient/patient's insurance may be billed accordingly. Calls received on the on-call line during normal office hours will be deleted automatically.