Medications, Refill Requests, Patient Requests, and Messages
Please bring all of your medication bottles to each appointment, including any products taken over-the-counter (herbs, vitamins, etc.) as well as any medications prescribed by non-Ashe Family Healthcare providers.
Effective 1/1/2021, refills will only be honored at the time of the office visit or electronic request only. Phoned-in and faxed-in requests will not be accepted. Electronic refill requests (initiated by your pharmacy) will be approved within 3 business days if the request is a) deemed medically appropriate b) received within a reasonable time frame since your last scheduled appointment c) made while your account is in good financial standing d) made after your complete medication list has been verified as accurate and complete.
Requests for medication refills need to be submitted to your pharmacy who will in-turn will notify us electronically of your request for refills. Again, please allow up to three (3) business days for a response for a refill request. Our office will not contact you after a request has been made or fulfilled unless questions about the request should arise. Check for refill verification at the pharmacy rather than contacting our office. Controlled substance medications due to be refilled require more frequent office visits and this is non-negotiable.
Call-in requests for treatment without an office visit are evaluated case-by-case, but anticipate if it has been over 90 days since your last appointment, you will be asked to come in to be evaluated. Virtual visits are available and may be encouraged. Phone in requests for pain management or mental health will not be authorized and will require an appointment for evaluation of the concern.
Messages or patient specific requests will be addressed within three business days of receipt. Form completion requests may require an in-person visit or be subject to additional fees not covered by your insurance.