It is the patient's (or patient guardian's) responsibility to ensure current contact information, including phone, mobile phone, email, mailing address, insurance information, etc. prior to the date of his or her next appointment.
We attempt to remind patients via email (requires sign-up) and/or phone about their upcoming appointments. Please be sure your information is current. If we call/leave a message about the upcoming appointment, we consider this to be a successful reminder. Patients may also request appointments electronically once enrolled into our system. Speak with a receptionist for details.
If you are unable to make your appointment time, kindly contact our office at least 24 hours in advance. Failure to appear for an appointment or make effort of cancel will result in a missed appointment ("NO SHOW"). Two missed appointments removes the privilege of scheduling an appointment; in order to be seen and regain the ability to schedule future appointments, you must appear in the office and wait to be worked in on any given day to see a provider for any issue. Upon visit completion, you will again be allowed to reschedule. We do reserve the right to charge a $30.00 reschedule fee. Leaving after having been triaged by our nurse or medical assistant but prior to consultation with the provider will result in forfeiture of co-payment or any monies paid for that visit.
Please know that providers often have the need to adjust their work schedule due to family concerns, educational issues, or even personal illness. We make efforts to reschedule our patients in advance, but there may be times your visit will be shifted to another provider due to an extreme circumstance. If we are able to make adjustments to the schedule in advance, you will be offered the option to reschedule with the same or different provider, possibly even having an opening on the same day as the original appointment.