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► Patient Information and Scheduling of Appointments Detail

It is the patient's (or patient guardian's) responsibility to ensure current contact information, including phone, mobile phone, email, mailing address, insurance information, etc. prior to the date of his or her next appointment. 

We attempt to remind patients via email (requires sign-up) and/or phone about their upcoming appointments. Please be sure your information is current. If we call/leave a message about the upcoming appointment, we consider this to be a successful reminder. Patients may also request appointments electronically once enrolled into our system. Speak with a receptionist for details. 

If you are unable to make your appointment time, kindly contact our office at least 24 hours in advance. Failure to appear for an appointment or make effort of cancel will result in a missed appointment ("NO SHOW"). Two missed appointments removes the privilege of scheduling an appointment; in order to be seen and regain the ability to schedule future appointments, you must appear in the office and wait to be worked in on any given day to see a provider for any issue. Upon visit completion, you will again be allowed to reschedule. We do reserve the right to charge a $30.00 reschedule fee. Leaving after having been triaged by our nurse or medical assistant but prior to consultation with the provider will result in forfeiture of co-payment or any monies paid for that visit. 

Please know that providers often have the need to adjust their work schedule due to family concerns, educational issues, or even personal illness. We make efforts to reschedule our patients in advance, but there may be times your visit will be shifted to another provider due to an extreme circumstance. If we are able to make adjustments to the schedule in advance, you will be offered the option to reschedule with the same or different provider, possibly even having an opening on the same day as the original appointment.

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► Missed Appointment Policy Detail

Due to a limited space and schedule for patients, time allotted for a patient may vary from 15-30 minutes, depending on the need of the patient or procedures to be performed during that visit. A missed appointment without cancellation can result in taking time away from another patient who would have otherwise benefited from the appointment. With this understanding, we ask that patients maintain awareness of pending appointments with Ashe Family Healthcare. Failure to show for an appointment without prior notification of cancellation may result in a “no-show” fee of $30.00 per missed appointment.  

This fee must be paid prior to consultation with a provider for future visits. After three TOTAL missed appointments, the provider reserves the right to discharge the patient from the practice. Three consecutively missed appointments will be considered grounds for immediate dismissal from the practice. Leaving after having been triaged by our nurse but prior to consultation with the provider will result in forfeiture of co-payment and is subject to a minimum office charge for non-insured patients.

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► Inclement Weather and Holiday Closing Detail

In the event of inclement weather, please call the office prior to your departure to your appointment. In the case of severe weather, we typically will open on a one or two hour delay. We will make attempts to adjust the message on our answering machine during days of closing for inclement weather or holiday.  

In the event of complete office closure, such as during staff education days, holidays, or inclement weather, we encourage our patients to visit the Mountain Family Care Center in front of Ashe Memorial Hospital.  

Missed appointments during inclement weather are noted within the chart and typically do not apply to our missed appointment policy described above.

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► Encounter/Visit Priorities Detail

Our providers strive to provide excellent care. If you feel you need additional time at your appointment, please request an extended visit at the time of scheduling the appointment. Standard visits are 20-30 minutes including time to be prepped before the provider enters the room. Extended visits are 45-60 minutes. Patients who utilize the provider's time beyond the allotted time for the appointment create delays for the next patient to be seen.  

Please be respectful of the provider's time as well as the patient who is waiting to be seen after you. Multiple concerns may or will need to be addressed in separate appointments to avoid scheduling delays. Emergencies and case sensitive issues often create delays during the work day, so please be patient as we help those in crisis first.  

The order of priority is as follows: emergencies, appointments, and then work-in visits.

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